Please ensure both sides of the connection are updated to the newest release available within your major version.
the communication of TeamViewer has encountered an interference/block. 
the connection is to a computer with no monitor. the TeamViewer service is not running correctly. Most of the cases, however, are due to the following: TroubleshootingĪ black screen on the remote machine has several causes. The following information can assist in pin-pointing the underlying cause. Occasionally when making a connection with TeamViewer, you may encounter only a black screen upon connection. 
This article applies to all TeamViewer users. Why do I only see a black screen after connection establishment? - TeamViewer Support
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